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Have questions about Frank & Eileen shipping, returns, product, and more? This is your spot to find answers to our frequently asked questions!

Frank & Eileen | Frequently Asked Questions (FAQs)

ORDERING & DELIVERY

RETURNS

INTERNATIONAL ORDERS

PAYMENTS, PROMOTIONS, & GIFTS

PRODUCT KNOWLEDGE

LOYALTY

MORE ABOUT FRANK & EILEEN

Frank & Eileen is a brand founded on family. Audrey, our founder and CEO, was born in beautiful Toronto before her journey led her to California to build a company that honored her Irish ancestry, rooted in friendship, love, and loyalty. We love and

Frank &amp; Eileen is a brand founded on family.Audrey, our founder and CEO, was born in beautiful Toronto before her journey led her to California to build a company that honored her Irish ancestry, rooted in friendship, love, and loyalty. We love and cherish our Canadian community and wanted to let you know in light of the US to Canada tariffs, we will not be adding any extra fees to our existing prices. Instead, you can expect and enjoy the same forever classic, feel-good pieces made and delivered with love.You mean the world to us and we are loyal to you.For any other questions, please do not hesitate to reach out to our Customer Care team at <a href="mailto:customercare@frankandeileen.com">customercare@frankandeileen.com</a>.

To our Dearest Canadian Family...

Yes, you can exchange an item for a different color through our returns portal (US orders only). In our Return Portal here, after selecting the reason for the return, click 'Shop with Credit' on the next screen. You will then be directed to a menu of

Yes, you can exchange an item for a different color through our returns portal (US orders only). In our <a href="https://frankandeileen.loopreturns.com/#/">Return Portal here</a>, after selecting the reason for the return, click &apos;Shop with Credit&apos; on the next screen. You will then be directed to a menu of our products where you can select the new color for your exchange. You can exchange eligible items up to 2 times. After that, we ask that you set up a return and place a new order.

Can I exchange an item for a different color?

We apologize for the inconvenience if you received an item in the wrong size. Please visit our returns portal to initiate an exchange for the correct item here. We will provide you with a prepaid label and packing slip to include in your package to r

We apologize for the inconvenience if you received an item in the wrong size. Please visit our returns portal to initiate an exchange for the correct item <a href="https://frankandeileen.loopreturns.com/#/" rel="noopener noreferrer" target="_blank">here</a>. We will provide you with a prepaid label and packing slip to include in your package to return the incorrect item. Once your return is in transit, we will process the shipment for the correct size. If you need assistance with sizing or fit questions, do not hesitate to <a href="mailto:customercare@frankandeileen.com">contact us</a>.

I received the wrong size item, what should I do?

Once an order has been placed, we cannot make adjustments to the contents. However, in some cases, if the order has not yet been processed for shipping, we may be able to cancel it for you. You can live chat with a Frank & Eileen family member throug

Once an order has been placed, we cannot make adjustments to the contents. However, in some cases, if the order has not yet been processed for shipping, we may be able to cancel it for you.&#xA0;You can live chat with a Frank &amp; Eileen family member through our live chat widget in the bottom right hand corner (this will only be on the screen if a member is available to chat). If you don&apos;t see that chat button, please <a href="mailto:customercare@frankandeileen.com">email us here</a> with the order you&apos;d like to cancel and we will do our best to assist. Kindly note, we cannot guarantee order cancellations.

How do I cancel my order?

Unfortunately, we cannot adjust orders once they've been placed due to our system's design to ship products quickly. If you wish to add or change items, you'll need to place a separate order for them. If you would like us to attempt to cancel the ori

Unfortunately, we cannot adjust orders once they&apos;ve been placed due to our system&apos;s design to ship products quickly. If you wish to add or change items, you&apos;ll need to place a separate order for them. If you would like us to attempt to cancel the original order so you can reorder, <a href="mailto:customercare@frankandeileen.com">please let us know</a> promptly although it is not guaranteed that we can catch it in time. We apologize for any inconvenience this causes and appreciate your understanding.

Can I add or change items in my order after it has been placed?

Yes, we do! Any orders placed between October 31, 2024 and December 25, 2024 are eligible for return through January 31, 2025. All other orders are subject to our Return Policy below:For U.S. and International orders, you may return your items within

Yes, we do! Any orders placed between October 31, 2024 and December 25, 2024 are eligible for return through January 31, 2025.&#xA0;All other orders are subject to our Return Policy below: For U.S. and International orders, you may return your items within 30 days of the shipment date. All items must be unworn, unwashed, undamaged, and not purchased on final sale. Once your return arrives back to our warehouse, your refund will process back to the original form of payment less a return shipping and handling fee (unless you choose a store credit refund). Original shipping fees are non-refundable. For U.S. orders, the return fee is $8. You can also exchange at no cost within 30 days of the shipment date. For International orders, the return fee is between $14 and $20 USD depending on the country. We do not offer exchanges for international orders at this time.

Do you have a holiday return policy?

For an efficient processing of returns, each return authorization should be shipped back in separate boxes with their individual shipping labels. Our automated returns system matches each label to the specific items, ensuring timely updates and refun

For an efficient processing of returns, each return authorization should be shipped back in separate boxes with their individual shipping labels. Our automated returns system matches each label to the specific items, ensuring timely updates and refunds. When multiple items from different authorizations are returned in a single box, this will delay your refund or exchange.If you need to modify a return or add items to an existing return authorization, <a href="mailto:customercare@frankandeileen.com">please contact us</a> for a new updated label to ensure a smoother refund and exchange process. Thank you for your understanding and cooperation in this matter.

Can I send back multiple returns in one box?

If you encounter issues adding items to your cart or completing your purchase, we suggest refreshing your browser, enabling cookies on our website, or trying to use a different browser entirely. If you're still facing problems, you can contact us for

If you encounter issues adding items to your cart or completing your purchase, we suggest refreshing your browser, enabling cookies on our website, or trying to use a different browser entirely. If you&apos;re still facing problems, you can contact us for assistance at <a href="mailto:customercare@frankandeileen.com">customercare@frankandeileen.com</a> or via live chat during business hours. We can create an invoice for your desired items and send it to you for confirmation. Make sure to include the items you want with their size and color, your shipping address, and your preferred shipping option. Additionally, ensure that your browser and device are compatible with our website.