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Canada and DHL Express Update 6/16/2025
Shipping on Orders. Due to ongoing labor negotiations between Canada and DHL Express, as of Tuesday, June 16, your order will start shipping out with FedEx International Priority Express. Track your FedEx Order with your tracking number here. If you
Can I exchange an item for a different color?
Yes, you can exchange an item for a different color through our returns portal (US orders only). In our Return Portal here, after selecting the reason for the return, click 'Shop with Credit' on the next screen. You will then be directed to a menu of
I received the wrong size item, what should I do?
We apologize for the inconvenience if you received an item in the wrong size. Please visit our returns portal to initiate an exchange for the correct item here. We will provide you with a prepaid label and packing slip to include in your package to r
How do I cancel my order?
Once an order has been placed, we cannot make adjustments to the contents. However, in some cases, if the order has not yet been processed for shipping, we may be able to cancel it for you. You can live chat with a Frank & Eileen family member throug
Can I add or change items in my order after it has been placed?
Unfortunately, we cannot adjust orders once they've been placed due to our system's design to ship products quickly. If you wish to add or change items, you'll need to place a separate order for them. If you would like us to attempt to cancel the ori
Do you have a holiday return policy?
Yes, we do! Any orders placed between October 31, 2024 and December 25, 2024 are eligible for return through January 31, 2025. All other orders are subject to our Return Policy below:For U.S. and International orders, you may return your items within
Can I send back multiple returns in one box?
For an efficient processing of returns, each return authorization should be shipped back in separate boxes with their individual shipping labels. Our automated returns system matches each label to the specific items, ensuring timely updates and refun
How can I troubleshoot issues when trying to place an order on your website?
If you encounter issues adding items to your cart or completing your purchase, we suggest refreshing your browser, enabling cookies on our website, or trying to use a different browser entirely. If you're still facing problems, you can contact us for